Outsourced Managed Services
- Methodology – combining own experience (lesson learn) and guide
- Initial design for process definition area ( forecast, team size and expertise level, attribution, roles and environment, stakeholders and escalation matrix, 3rd party involvement and SLA impact, claims management, initial training and continuous training, tools to be used, documentation, priorities level definition and incidents/problems prioritization
- Strategy – understands organizational objectives and customer needs: Process definition, BUILD, RUN
- Design – turns the service strategy into a plan for delivering the busines objectives SOW and SLA
- Transition – develops and improves capabilities for introducing new services into supported environments
- Operation – manages services in supported environments
- Continuous Service Improvement on all phases
